Instead of getting answers from overseas tech support people who know less about your handheld than you do, your answers are provided by other users -- many of whom are official "Experts". This is a great way to get true solutions to your problems and not just the usual bottom level tech support rhetoric.
Of course you're more than welcome to post questions here as well, but if you're looking for "Experts", then the pa1m0ne Support Forums are for you.